Contact immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.
If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
Orders & Availability
When you place an order, we’ll send a confirmation—but that
doesn’t always mean it’s a done deal. Sometimes, things happen (like stock
running low or orders flagged for review), and we may need to cancel or adjust
your order. If that happens, we’ll reach out using the info you gave us.
We also reserve the right to:
- Limit how many items you can buy (especially on
high-demand drops
- Pause or stop orders from certain locations or accounts
- Cancel orders that seem to be placed by
resellers or bots
- Discontinue products at any time, for any reason
- Your order is officially accepted once it ships. If we cancel part of it or send less than expected, don’t worry—you’ll only be
charged for what actually goes out.
Changes & Cancellations
Need to make a change? Reach out ASAP—we’ll do our best, but
we can’t promise edits or cancellations after your order’s been processed or
shipped.
Where to Shop
To make sure you're getting the full BÉIS
experience—products, service, and support—we recommend shopping through our
official website at beistravel.com or one of our authorized retail partners.
Authorized Channels Only: BÉIS products are sold exclusively
on our website and through a select group of trusted retailers.
Further, we’re only able to process returns or exchanges for
purchases made through our site or authorized partners. Orders placed on other
platforms or through unauthorized sellers (including international sites)
aren’t eligible.
We’re always here to help with questions—just hit us up at
.
If you are looking for more details, kindly visit Huicheng.
We love helping you add a personal touch to your favorite items! Here’s what you need to know about personalized items before placing an order.
Once you place an order for a personalized item, there’s a one-hour window to request a cancellation. We’ll do our best to accommodate, but since we start processing orders quickly, cancellations aren’t guaranteed. If you need to make changes, please contact us immediately at .
Personalization takes a little extra time, up to 15 business daysbefore your order ships. Expedited shipping is not available for personalized products. During product launches, restocks, holidays, and high-order periods, processing may take longer. Orders containing both personalized and non-personalized items may ship separately.
Not all products or colors are available for personalization, but we’re always working to expand options! If an item is available to buy but not to personalize, it just means our personalization stock is temporarily unavailable.
Since personalized items are custom-made just for you, they’re final sale and can’t be returned or exchanged. You’ll be asked to confirm this policy before completing your order, so please double-check everything before checking out!
Personalization doesn’t come with a warranty, and over time, it may show normal wear with regular use.
By submitting custom text for personalization, you agree that you have the legal right to use the content provided. You confirm that the text does not infringe on any trademarks, copyrights, or other intellectual property rights, and is not offensive, discriminatory, or unlawful. BÉIS reserves the right to refuse or cancel any personalization request at its sole discretion. You assume full responsibility for any content submitted.
Using your points for free product are only redeemable with purchase. You must be on our site to do this – our app only allows vouchers to be redeemed at this moment in time.
You must spend a minimum of $20 (before taxes and shipping) in order to redeem any points for discounts or redeem points for products.
To proceed, please follow the below steps:
1. Make sure you are logged into your rewards account.
2. Add the item you want to purchase in your cart.
3. Go to your rewards page and select the item you want to redeem for points.
4. The redeemed rewards item should appear in your cart.
5. Checkout as you normally would.
The Second BÉIS resale program is our way of offering gently used items at a more affordable price. It’s a circular commerce model, powered by our partner Trove, that allows us to sell items that have been returned with minor defects or missing packaging. These items are still in great condition but don’t meet our standards for full-price sales.
To clarify: We are not selling items that have been noticeably used or violate our return policy. Our return policy remains unchanged—we do not accept returns of used products. Each item in the Second BÉIS program is carefully inspected to ensure it meets our quality standards, giving you the chance to purchase BÉIS products at a lower cost.
The company is the world’s best custom made travel bags supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.